Your mission
This is an exciting opportunity for a passionate, positive and enthusiastic individual to deepen their career in IT, learn from our expanding team of IT professionals and work with a wide range of cutting-edge technologies.
The successful candidate will be a person with vision, energy, and attention to detail who is comfortable working in a collaborative environment, loves providing creative people solutions and can thrive in a growing, and fast-changing environment.
Main Responsibilities
Core responsibilities:
• Provide initial resolution or diagnosis of IT incidents, escalating appropriately where needed.
• Provide initial help and advice to end users who request additional services.
• Perform basic IT maintenance tasks in line with documented procedures and best practices.
• Escalate more complex incidents, change requests, purchase requests and technical enhancement
requests to relevant staff.
• Communicate fully and promptly with the Systems Project Administrator
Other Responsibilities:
• Maintain a high level of customer service.
• Complete tasks within SLAs or agreed timescales as far as possible.
• Maintain accurate and up-to-date documentation.
• Support the fulfillment of the IT Department's continuous improvement plan.
• Support project work as required.
• From time to time, complete other tasks of a similar scope and level of responsibility as directed by the Head of IT and/or IT Operations Supervisor.
Your profile
• Basic IT qualification or a standard qualification in Mathematics and a Science subject would be an advantage
• Basic knowledge of networking or helpdesk systems would be advantageous
• Experience of working in a similar context would be desirable
• Experience in supporting large Windows 10 environments
• Experienced in 1st and 2nd Level Support for users
• Working knowledge of spoken and written English is essential
Why us?
The performance of our people is what defines the success of St. George's. Our teams are enabled to take the initiative and encouraged to think and act like entrepreneurs. The multinational corporate environment provides our talented employees with a large area to expand professionally and offers multiple opportunities to enrich their individual mindsets and experiences. By joining us, you will be part of our community life and actively participate in varied projects, allowing St. George`s to continually evolve.
About us
Join Our Team at St. George’s, The British International School
Discover an Exciting International Working Environment
With campuses located in Cologne, Düsseldorf Rhein-Ruhr, and Munich, we are dedicated to providing an enriching educational experience for students aged 2 to 18.
Since our establishment in 1985, St. George’s has been committed to nurturing students academically, socially and emotionally and helping to reach their potential. We believe in continuous growth and strive for excellence in education. Our schools are equipped with state-of-the-art facilities, a dynamic curriculum, and extensive opportunities for personal development.
More Than a Job
When you join St. George’s, you're not just taking a job; you're embarking on a rewarding career path. We offer:
- Career Advancement: At St. George’s, we value professional development. You'll have the opportunity to enhance your teaching skills and explore different campuses within our network.
- Competitive Compensation: We offer competitive salaries that reflect your expertise and dedication.
- Relocation Support: Our generous relocation package ensures a smooth transition to Germany.
- Comprehensive Training: St. George’s provides an extensive training programme to help you excel in your role.
Our Educational Approach
- Curriculum: Our teaching is anchored in the National Curriculum for England, with a focus on preparing students for IGCSE and the IB Diploma.
- Diversity: Our student body represents over 50 nationalities, offering a diverse and enriching teaching experience.
- Language: English is the primary language of instruction, with all students receiving German language tuition.
- Class Size: With a maximum of 20 students per class, we prioritise individualised attention and support. We offer ESL and SEN support, fostering a collaborative teaching environment.
Our Values
Our values of curiosity, courage, confidence and community guide us in everything we do. St George’s fosters an atmosphere of tolerance and mutual respect, in which each individual is valued. Furthermore, each member of the school community is encouraged to grow and challenge themselves to consistently develop their skills and talents, explore the unknown and aim for excellence.
Safeguarding
St. George’s is committed to safeguarding and protecting the welfare of children and expects all staff to share this commitment. The successful applicant will therefore be subject to enhanced background checks. Furthermore, we are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We look forward to receiving your application.
